Store Policy

Call us at 1630-377-6937 to place your order.  We will be glad to offer you technical advice and answer any questions regarding your order. You can also use Total Power's shopping cart to place and keep track of your order. Simply follow the steps and fill in your information as detailed as possible.

Our website changes frequently and sometimes daily. Some product pictures may not represent the actual item, though we are working to make it that way. For our own simplicity we re-use some pictures. If you have any questions regarding a picture or product information please call us.

If you decide to order online please be aware that the part you want to purchase may be sold or out of stock. We do everything we can to keep this up to date and keep the parts moving in. If you purchase an item that is not in stock that item is directly shipped to you from the manufacturer.

Special Orders:

If a part is needed to be special ordered in, that part may or may not be returnable.

Prices are subject to change without notice. Total Power has and reserves the right to change price as they change for us. Total Power makes every effort to keep our parts list and all of the pricing up to date. We are adding more products to our catalog everyday, if there is something you do not understand or cannot find please do not hesitate to call.

All customers in the state on Illinois are charged tax at 7.5%. All customers outside the state of Illinois are not charged sales tax.

Availability of new and used parts is subject to change without notice.

Charge Cards:

For your convenience Total Power excepts Visa, Master Card, Discover and American Express cards. When you place your order please include the card holders name, address, phone number and card expiration date.

Cash:

Cash is always excepted at Total Power please do not mail it.

 

All prices on our website do not include shipping charges. 

Shipping cost will be added to your order when the item is shipped. Please call us if you need a price quote for shipping for your item. If you have a specific shipping preference, city and Zip code.

We will not require a signature upon delivery unless you request one.

All parts in stock are shipped the same day, all parts out of stock are shipped within 48 hours via UPS ground or priority mail. However larger components may take up to two weeks to deliver depending on weight. We do offer ways to expedite shipping to accommodate your needs such as next day air and 2-day air. Feel free to e-mail or call for a price quote on shipping prices 630.377.6937. Actual prices on shipping will vary depending on your order weight and size. Various items that require special packaging (palate and or making a box) will be included in the shipping price. Total Power will do everything in our power to keep shipping costs to an absolute minimum. To save on shipping prices the more parts ordered enables us to adjust price, this also changes with where you live and number of boxes it takes to fill your order.

Be sure to include your mailing address, detailed parts order (make,model,year,engine size,color,wheel size any info that we can keep in our system on your vehicle) and there is no shipping to P.O. boxes.

Parts that are to large to be shipped by UPS must be shipped by truck freight or pick up at Total Power. Additional handling charges may apply on these items.

As always insurance is good to have, however this completely an option. If you would like shipping insurance please specify on your order and or call us.

New and un-opened products may be returned for a refund, credit or exchange within 30 days of the shipping date. You must call prior to your return on any part and obtain RGN number. The customer is responsible for shipping back to u, however if the return is a mistake on be half of Total Power the shipping charges will be refunded to the customer. There are no returns on used parts, all used parts are sold as is. If you are dissatisfied with a used part please contact Total Power 630.377.6937. All parts must be returned in the condition at which it was sold and shipped. No refund will be applied until the part is returned to Total Power. Any parts that have been modified and or installed will not be returned and will be shipped back to the customer. Please if there is a problem with a part or shipping please contact Total Power immediately at 630.377.6937.

We reserve the right to charge a 20% restocking fee on cancellations and returns

If there are any questions as far as Total Power's store policy please feel free to contact us and we will assist you an any way possible to make your transaction with us a good experience. 630.377.6937.